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FAQ

THE MOST COMMON QUESTIONS

  • How much is shipping
    Worldwide standard shipping is free on all orders!
  • How long will my order take?
    Orders take between 1-5 days to ship and then from there it depends where you are located. UK - First Class Recorded (1-5 Days) Europe/EU - International Standard (1-3 Weeks) USA - International Standard (1-4 Weeks) Rest of World - International Standard (1-6 Weeks)
  • Do i get a tracking number?
    Free standard shipping for orders under £80 is not tracked but any problems at all you can contact hello@chilliandlimeboutique.com so we can sort them. All orders over £80 are sent with free tracking. If your order is below this and you prefer tracked shipping this is an additional £4 UK and £8 International per order .
  • Are they waterproof?
    No. They are all water resistant but not waterproof so please be sure to avoid submerging in water and ensure you remove before showering.
  • Help! I've used a wrong address
    Never fear - simply pop us your amended correct address and i can make a note of it. Please note if your order has shipped before you realised we will need to wait for it to be returned. So please double check and notify us of any problems asap! hello@chilliandlimeboutique.com
  • Customs and Import Tax
    Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. If you are unsure about your countries import tax requirements pop us a message and we will try to find out for you!
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